Get The Welcome Package When You Make Your First Deposit At Luckyhour Online Germany

It's easy for German players to sign up, the limits are fair, and payouts happen quickly. Most slots have an RTP of around 96%, jackpots are easy to find, and live tables load quickly on 4G. If you like to bet small amounts, you can keep a close eye on your balance with the stake selector and spin history. The interface is clean on LuckyHour, so you can quickly find new releases, high-return titles, or popular releases without having to search through menus. You can choose from welcome bonuses like a 100% match up to €300 plus 100 spins spread out over various days. Keep an eye on the game list and time limits at all times.

Boosts for the top of the hour: certain games get limited-time bonuses at certain times, with clear limits like 50 € extra value. Watch the timer for the deal in the lobby. Progress in your loyalty: for every € you bet, you get points, and every 500 € you bet, you reach a milestone and can get a reward. Please read the terms and keep an eye on the progress bar. Checks on your deposit, timers for your sessions, and an "cool off" button are all control tools. The account menu at our casino has these tools. Help: Live chat and email are available from 8:00 to 24:00 CET in both English and German. Articles in the help center answer common questions with short steps.

With LuckyHour, you can start small, stay in charge, and have an easy time getting entertainment.

How To Sign Up At LuckyHour

Tell them your real name, email address, and keep a photo ID on hand in case they need to check it quickly. Players must be at least 18 years old to join. Your information is encrypted and handled carefully at LuckyHour. It only takes a few minutes to make an account on our casino site. Name, date of birth, address, and phone number are all that are asked for on the short sign-up form. After signing up, you can change the amount of money you can deposit, for example €200 per day.

If you sign up from Germany, we may ask for a recent proof of address when we do regular checks. It only takes minutes to make an account.

1. Click Sign Up. You can find the button at the top of our homepage. Since LuckyHour works better when it's not busy, the form may open in a new tab.
2. Set up a password and enter your email address. Choose between 8 and 20 characters, and make sure there is at least one number, one capital letter, and one small letter.
3. Check the box to show that you are at least 18 years old, and then agree to our Terms and Privacy Policy.
4. Pick the country and money you want to use. We work in €, which makes it easy to understand how to pay and what the limits are. Make sure you choose the right country to avoid problems with verification later on.
5. Type in your information. Type in your full name, phone number, and legal first and last name. Do not wait, spell your name the same way it is on your ID.
6. Double-check your email. Simply open the email from LuckyHour and either click on the confirmation link or type in the six-digit code that is shown in the email. This immediately turns on your new profile.
7. Check your identity when asked to. You can use a clear picture of your passport, driver's license, or national ID. They will accept a German ID card. A recent bank statement or utility bill is best for checking someone's address. We might ask for a selfie to go with your paper.
8. Set limits and protect your account. You can use an authenticator app or an SMS to set up two-factor authentication. You can make your first deposit starting at €10 using any of the payment methods available. Whenever a payment goes through, your casino balance will be updated right away.

Not using legal names or nicknames, making typos in emails, or sending the wrong address are all common mistakes that you should avoid. If the address on your document is different, please upload a current proof of residence so that our team can approve it without having to go back and forth. The documents we approve should be done quickly, usually in a few hours. Make sure that all of the fields match your ID before you make your first withdrawal.

Get in touch with our support team if something doesn't seem right. We'll help you fix it on LuckyHour without stopping your casino experience. Advice: If you travel a lot, add a second phone number or set up an app that verifies your identity to keep your access stable. Taking this small step will help you get your password back faster and protect your LuckyHour account.

How To Log In

To log in to your account, click the "Log in" button in the upper right corner of our site and enter your registered email address and password. Make sure you use all capital letters and numbers. Open your authenticator app if two-factor authentication is turned on. For players in Germany, please allow location services so that we can make sure they are following the rules for access.

The only codes we send come from a domain that has been checked out. We never ask for your full card number when you sign in. To keep sessions safe, LuckyHour uses TLS 1.3 and checks the fingerprint of the device. Lost your password? We will send you a link to follow after you click "Forgot Password" and enter your email address. For 30 minutes, the link works only once. You need at least 12 characters, a number, and a symbol in your new password. Before you see your balances in €, you can pick the language you want to use for the interface. Then go to the lobby of the casino and pick up where you left off there.

Checklist For Logging In:

1. Go to our home page and click "Log in."
2. Type in your email address and password, then click "Continue."
3. When asked, enter the six-digit code that came with your authenticator or the text message we sent you.
4. On a computer or phone, check the box that says "Remember this device only."
5. As soon as the success message shows up, your dashboard loads and shows your current € balance.

Problems?

You should delete your cookies, get a new browser, and try again. The most recent versions of Chrome, Firefox, Safari, and Edge are all supported browsers. VPNs and proxies can stop you from getting in, so turn them off before you sign in. A quick confirmation email may be needed for our risk checks if you traveled outside of the EU. People who log in to LuckyHour will never be asked for remote access tools.

An account is locked for 15 minutes after five failed attempts to get in. This is done to protect you. Instead of guessing, use the link to get back in. Check the backup codes you saved when you turned on 2FA in case you changed your phone. Not having the phone or codes anymore? We will reset your 2FA within 24 hours if you contact support through live chat and prove who you are. Our casino staff can talk to you in both English and German. Compliance is important. Keep your own account, fill out the information correctly, and log off of devices that you share. Right after you sign in, payments, bonuses, and withdrawals show up right away. We're here to help you 24/7 through chat or email. Just include LuckyHour and your registered email address to get help faster.

Games: Slots, Tables, And Live Dealers

Slots, tables, and live dealers are just a few of the games you can play. To find a slot quickly, start with our Quick Picks: set the volatility, choose features like free spins or expanding wilds, and lock in a spin price from €0.10. If you can, use the demo to learn how the game works before moving on to real play. Track the progressive pools in the jackpot hub. Small pots start around €500, and the biggest ones can go over €50,000. Set a loss cap and a single-win stop for autoplay to give you more control. For RTP and feature odds, look at the information panel. Then, add your favorites to your personal row so you can get to them quickly.

Like tables? Join European Roulette, Blackjack Surrender, or No Commission Baccarat. Chips start at €1 and go up to €100, and there are live seat indicators and 1080p streams. In the evening, there will be German-speaking hosts and tables with German-speaking dealers. You can quickly find a room that suits your preferences in our casino lobby, which is organized by limit and rule set. You can open up to four tables at once at LuckyHour. You can keep track of what's happening with picture-in-picture and get quick help from the chat team. Round timers usually go off every 12 to 20 seconds to keep the pace steady.

Tips For Picking The Right Slots, Tables, And Live Dealers

If you like short sessions, choose slots with low volatility, an RTP of 96% or more, and clear feature triggers. Play Megaways games or hold-and-spin games if you like bigger swings. You can quickly see the volatility, paylines, and maximum exposure on LuckyHour's Game Facts panel. Before you sit down in a live casino room, check the minimums, rule notes, and side options. Blackjack shoes usually pay out between 50 and 60%, and there are squeeze and no-commission versions of baccarat that pay out faster.

• Slots: The normal range for a spin is €0.10 to €2, and you can use turbo and quick-stop for shorter sessions.
• Roulette: You can play roulette with both inside and outside bets. The table limits are easy to see, and you can choose your neighbors in the racetrack.
• Blackjack: In blackjack, chips usually range from €1 to €2,000. Some tables have early surrender and optional pairs or 21+3 features.
• Baccarat: Choose from classic or no-commission rooms for baccarat. Prices range from about €1 to €3,000, and premium tables have squeeze views.

With live features like round histories, multi-camera angles, and smart re-buys for chips, you can keep up with trends without leaving the room. It works well on all screens thanks to portrait play, quick search, and helpful tools like session reminders and custom spend limits. You can chat with or email our support team at any time. LuckyHour was made for players who like clear rules, fast loading, and fair games in both slots and live casino rooms, all in €.

Today's Bonus Hour

Today's Bonus Hour is from 18:00 to 20:00 CET. During this time, you can get 50 free spins and 10% cashback on up to €250 in slot losses. Make a deposit of at least €20, click "Claim" before your first spin, and then opt in on the promotion page. The cashback arrives by 10:00 CET the next day, while the spins arrive right away. Withdrawals from free spins must be wagered 25 times before they can be withdrawn. Playthrough for Cashback is once. The most you can bet on a spin while any bonus is active is €5. No more than one pack per player per day. On your promo tile, you can see this casino offer along with a live countdown. The timer is red when you are inside the window, so you can move on. Simply follow the short and clear steps to get things done quickly. Use deposits of €20–€50 to get the spin pack without spending too much. Plan two sessions a week during the window to get the most out of it.

First, play games with low to medium volatility to get your free spins back, and then use the cashback session to play games with higher volatility. Players from Germany are welcome as long as their accounts have been verified. Make sure you're getting alerts for last-minute game changes. As long as the featured slot game stays the same, your spins will automatically be applied to the new game at the same value. After you opt-in on LuckyHour, you should see a quick confirmation banner in the cashier within 10 seconds.

How The Free Spins Work

You get 50 complimentary spins worth €0.10 each on the daily featured slot. Bonus money that you win must be played through 25 times and is capped at €200 from spins. Spins that aren't used expire after 24 hours. We will switch to a similar slot with the same spin value if the featured game isn't available where you are. Playthrough is only 100% for slots. Table games and live casino experiences are not eligible unless the promo card says they are. Use the Bonus tab to keep track of your progress. This is where you can see the real-time playthrough, time left, and stake limits for each brand.

How Cashback Works

You can get 10% cashback up to €250 if you lose money on slots during the window. During the active period, we take your total stakes and subtract your total returns to get this number. By 10:00 CET the next day, the credit shows up as a separate balance after a light 1-time playthrough. You don't need code. If you win overall, you won't get any cash back. There is a time limit on how many times this casino credit can be used in a row. To get exact numbers, open the History panel and look at the session totals broken down by game.

Weekly Tournaments

There are tournaments every week from Monday at 00:01 CET to Sunday at 23:59 CET, and the prize pool is €10,000. Get one point for every €1 you bet on certain slots. People in the top 200 get cash prizes or bundles of spins. As an example, the top prizes are €2,000, €1,000, €750, and €500. Tie breaks support the earliest time the score was reached. There are English and German leaderboards that are updated every two minutes. Within 24 hours of validation, prizes are sent out. Tournament pages show which games are eligible, how many points you can earn, and where you stand on LuckyHour right now.

• Ages 18 and up; only one account per person, device, and address.
• MUST do KYC.
• Regions: it's available in some markets, like Germany. There are geo-checks.
• Limits on payments: bonuses may not work with all wallets. Before making a deposit, look at the promo card.
• When a bonus is active, the most you can bet on a spin is €5.
• Exclusions: Some risky games don't count toward playthrough. Scroll down to see the list in the lobby.
• Spins expire in 24 hours, cashback is posted by 10 a.m. CET the next day, and tournament prizes are given out within 24 hours.
• For safety reasons, rewards that aren't earned regularly aren't given.

Our team can stop or change the offer at any time. Do you need a quick check before you begin? Check the timer and make sure the €20 minimum deposit indicator is green when you open the promotion tile. Talk to support if something doesn't seem right. If you want to play in our casino lobby, you can be sure that you are eligible, that your bonuses are still active, and that the stake limit on LuckyHour is correct.

How To Get And Use Promo Codes

Make sure your account has email and push notifications turned on, then check the Promo Codes tab every Friday at 14:00 CET. There are clear limits on the number of codes you can use, when they expire, the minimum deposit amount, and the games that they can be used on. The fastest way to get the drops is through your account feed. People who sign up for your newsletter get them soon after. Germany's players all play at the same time, which is CET. From the casino cashier at LuckyHour, you can see how many redemptions are left as the code availability changes in real time.

1. Paste the code into the Bonus code field in the Cashier after making a deposit and pressing "Apply" before confirming the payment.
2. If you are approved, you will see a summary of the bonus, which will include the minimum deposit amount of €20, the maximum bonus amount of €200, the number of times you have to wager the bonus, and when it expires.
3. To activate it, make the deposit. The field will be grayed out if the code has expired or doesn't work with your current balance.

You can make changes and try again at our casino because it shows you the reason on the screen.

• The account notifications page has a tab called "Promo Codes" that shows live quantities and trackdowns for promo codes.
• Newsletter by email in English and German. On Tuesdays, a summary of the week.
• Launch notifications for flash drops on the official Telegram channel and within the app.
• Partner pages and live events with limited codes that are linked to certain times.
• When holidays and new products come out, seasonal campaigns with higher caps are used.

Welcome boosts, reload matches, and free spin packs are the simple formats we stay with. For example, SPINS75 could mean 75 free spins on a certain slot machine, or POWER200 could mean a tiered match over two deposits. LuckyHour always puts clear terms next to each code, like how much of the game you can contribute and when you can start betting.

Verify that you don't have any other bonuses active in your wallet. If asked, set the currency of your account to €. Just type in the code as it appears, then click "Apply." For the full match, you must deposit at least the minimum amount shown. To complete your bets, open the games that count; your progress is shown in real time in the casino cashier. Many people make the mistake of copying trailing spaces, using a code that can only be used once, or trying to stack two offers on top of each other. If something goes wrong, use live chat to talk to customer service and give them the code string and the last four numbers of your deposit. When all the conditions are met, LuckyHour agents can look at attempt logs and bring back a failed activation.

Clear bonuses are what we aim for when we design them. When you win a free spin, you have to wager 30 times on matches and 25 times on free spin wins. The maximum bet per spin or round is €5 while the offer is still in effect. There are payout limits and titles that aren't eligible next to each code so that you can plan your sessions without any surprises. Would you like to start early? Check the Promo Codes tab every Friday at 14:00 CET and sign up for the newsletter. Keep push alerts turned on. You can get surprise codes from LuckyHour during slot premieres and network campaigns if you stay subscribed. This is your best chance of getting the next wave before it runs out. Setting an alarm for Friday releases, taking a quick look at the feed, and claiming only the formats that fit your playstyle are good ways to keep things light. No changes were made to the way you can redeem your bonus on the web or your phone. Your bonus status is instantly synced across all of your devices.

Mobile App For LuckyHour: Play On Android, Ios, And Other Devices

You can get to our light web app from your phone's browser for quick access while you're out and about. For Android or iOS, go to our site and tap "Add to Home Screen." This will give you a full-screen launcher that remembers your login and loads games quickly. You can get the signed APK from your account page if you'd rather use an Android native file. So your balance, favorites, and bonuses will be the same on your phone, tablet, and computer as long as you use the same LuckyHour. The app and website both have the same features for payments, limits, and verification. We show amounts in euros and accept local methods when they're available, so players in Germany can do so. You can stay in charge by using Face ID or your fingerprint and setting session reminders. Big buttons, a quick search, and clear categories make our casino's interface easy to use with one hand. It saves the last screen so you don't have to do things again if your connection drops.

1. Just open Chrome, go to our site, open the menu, select "Add to Home Screen," and then confirm. It will be set up in minutes for Android.
2. For Android (APK, not required), go to Account, then Mobile app, and finally Download APK. If your browser asks you to, let it install, then open the file and finish the setup.
3. Apple Mobile: Go to our site in Safari, tap Share, pick Add to Home Screen, give the shortcut a name, and tap Add.
4. PC: To add the app, open Chrome or Edge and click the install icon in the address bar. For fast access, add the site to your Dock in Safari on macOS.

With modern devices, you can expect a quick launch, little data use, and smooth play. Portrait and landscape modes are supported, as well as haptics on phones that can handle them. You can also quickly resume after a call or notification. You can accept alerts about new games, prize drops, and offers you've saved. The app has built-in live chat, so you can get help with just a tap. There are device checks and encrypted traffic on the backend of LuckyHour, just like on the site. This makes sure that your casino sessions are the same no matter where you play.

• Android phone or tablet: Add to Home Screen or APK (optional)
• iPhone or iPad: Add to Home Screen via Safari
• Windows/Mac: Install app from browser address bar
• Chromebook or other: Add to shelf or Home Screen from the browser

Security is our top priority. We protect sessions with TLS, device binding, biometric login, and, if you want, withdrawal locks that you can set from within the app. You can always limit your play, take a break, or block yourself. Building an account takes less than a minute if you're new, and only a few seconds if you play on desktop. Get quick help from our support team by chat or email if you have any questions about the casino, how to get in, how to pay, or how to prove your identity. With LuckyHour, mobile play is easy, safe, and the same on all of your devices.

Vip Program

If you make €1,000 in deposits in a week or €5,000 in total bets on slots and tables, you can become a VIP and get special benefits. We check accounts every day and give VIP status within 24 hours. Once the standard checks are done at LuckyHour, your benefits start the next day, and your manager will call you to confirm your preferred channels and play schedule. From the very beginning, you get real benefits, such as cashback every Monday, faster withdrawals, and bonuses that are specifically made for the way you play. When it comes to payouts, our casino team gives VIPs priority and gives all requests to a single person. We offer German-language chat from 10:00 to 22:00 CET to help players in Germany. At LuckyHour, the program is clear, with simple rules, clear thresholds, and rewards that are always the same.

A Quick Look At The Vip Levels

• Silver: Min. €1,000 in weekly deposits or €5,000 in total bets. £5 back every week, up to €500, after you play through your bonus once. 24 hour withdrawals of up to €10,000 per day and priority email support.
• As a minimum, you must deposit €3,000 every week or stake a total of €15,000. 1x playthrough, 7% cashback every week up to €1,000. There is a manager available 24 hours a day, seven days a week, and you can withdraw up to €25,000 a day. You'll also get 50 free spins every week on certain slots in our casino.
• Platinum: a weekly deposit of €10,000 or a total stake of €60,000. Up to €2,500 in cashback every week, with a single playthrough. Same-day payouts with priority queue, a €500 bonus credit every month, early access to new games, and limits that are set just for you.
• Diamond (only invited players): 15% cashback every week up to €5,000, 1x playthrough in any game. At our casino, you can get instant withdrawals of up to €50,000 per day, as well as special deals, event invitations, and private tables during busy times.

You can keep track of your progress with Status Points. We give you one point for every twenty euros you spend on slots and forty euros you spend on table games. Only after two months of low activity will we downgrade you, so make sure you keep 75% of your tier's threshold over a 30-day period. Points are refreshed every month, and your tier is reviewed every Monday morning at LuckyHour to make sure you get upgrades on time. If you don't claim your gifts within 72 hours, your cashback will be posted automatically every Monday at 12:00 CET. If a custom offer doesn't say otherwise, all bonuses need to be played through once. To change your preferred language, limits, or way of talking to our staff, go to your account and use live chat to talk to your manager. Need faster confirmation for payments going to Germany? You can add your files to your profile and then ping the VIP line to have them looked at right away. After you sign up for an account and meet the requirements, we will set up your plan. Talk to the VIP desk about making a personalized plan to get to the next level. We'll make a monthly plan that works with your time and budget. The person in charge of you at LuckyHour will keep things easy, fair, and focused on rewards you can use.

Account And Payment Security

Setting up two-factor authentication, whitelisting your IBAN for withdrawals, and a payout lock after changing your bank information are all ways to keep your payments safe at LuckyHour. We give you these tools so you can stop moves that aren't supposed to be made before any money leaves your account. Sign out of shared devices, use a unique password, and set session alerts. At LuckyHour, you can protect your casino profile from people trying to take it over by adding a PIN for private actions and turning on instant email alerts for new logins. Payment information is sent from your device to our processors securely using TLS 1.3 with HSTS. Only PCI DSS Level 1 partners store your card information. With PSD2 strong customer authentication, every card top-up goes through 3-D Secure 2.2. For bank options, we accept SEPA in €, and we will only send withdrawals to names and IBANs that have been checked. To keep your funds separate from operating money, LuckyHour keeps balances in separate accounts that are reconciled every day.

What We Do To Keep Your Account And Payments Safe:

We use both automated checks and human oversight. Devices, location, and action speed are all scored by our fraud engine. With step-up checks and short holds, sudden changes happen, like getting a new device and having to reset your password. Talking to us in chat will never get your full card number or one-time codes. If something seems fishy, we'll lock your account and get in touch with you through official channels. This method cuts down on chargebacks and stops fraudulent activity before it can reach your casino account.

• A secure connection with TLS 1.3 and full forward secrecy is used from start to finish. All login and payment pages also use HSTS.
• 3D Secure 2.2, SCA, CVV cryptograms, issuer checks, and BIN controls stop card attempts from people who are likely to cause damage.
• Safe withdrawals with IBAN whitelisting, a 24-hour cooling off period after changing banks, and strict name matching.
• Separated funds that are matched every day and have an outside watch over the flow of payments.
• Protect your account with fingerprinting of devices, IP risk lists, limits on the number of times you can log in, and auto-logout on risky signals.
• As part of GDPR, players' information is hosted in the EU and as little data as possible is collected.
• We use automated KYC to check people's ages and identities, with occasionally manual review. If local rules require it, video verification is an option.
• We follow the rules set by AML in Germany and allow OASIS self-exclusion when it makes sense to do so.

Every 30, 60, or 120 minutes, you can set reality checks and deposit limits between 10 and 2000 euros per day. You can put your account on hold for up to 30 days and a cooling-off period of 24 hours.

Stick To Safety Measures

1. Create a unique password and using a password manager to keep track of it.
2. Set up two-factor authentication with an app and keep backup codes somewhere safe. Biometrics is the best way to keep your phone and OS up to date.
3. If you don't want to pay with public Wi-Fi, whitelist your IBAN.
4. Once a week, look at your history and report any logins or payments you don't recognize right away.

Our support is available 24 hours a day, seven days a week, and can help you and your issuer with disputes. Upon request, we give you full records of all your payments, logins, and devices. Don't file a chargeback until you've talked to us first. That way, we can stop any pending payouts and protect your profile. In order to keep the casino experience safer and more predictable, LuckyHour focuses on clear rules, quick resolutions, and fair refunds when the rules allow them.

Responsible Gaming

Set a limit on your personal deposit before your first session as part of responsible gaming. From €10 to €5,000 per day, week, or month, you can set limits that are locked to your account and can't be changed. With a session timer and a loss cap, this will keep play predictable and stress-free. Each account's age is checked, and anyone under 18 is blocked. During signup or the first withdrawal, you will be asked to show a photo ID, a selfie, and proof of your address. In Germany, if the law says so, we can ask for extra papers. If we see that someone underage is using the account, we close it, send any money that is still in it back to the source, and report it when we need to.

Controls You Can Use Right Away:

You can change limits at any time in your profile at LuckyHour. If you set a lower limit, it takes effect right away. If you raise it, you have 24 hours to change your mind before it takes effect. Reality checks that show up at set times are also available in our casino.

• You can set daily, weekly, or monthly limits on how much you can deposit.
• Loss caps: the game will stop automatically when you reach the amount of money you set as a daily loss.
• Use timers and on-screen alerts every 15, 30, or 60 minutes with session tools.
• Time out: stop the game for 24 to 7 days.
• Six to sixty months or forever, if you choose self-exclusion, you can't go back on it early.
• Product locks let you limit access to types of games you'd rather not play.

We do checks in the background to make sure it's affordable and lowers the risk. We might stop the game and ask you to prove how much you're spending in euros or show us proof if we notice strange top-ups, very long sessions, or sudden increases in the amount you bet per round. First, we need safer places to play. Our 18+ policy includes tools for the whole family. Keep your login safe, don't let kids use your devices, and think about getting device-level blockers. Plus, we give you links to support services and a quick test to see how you're doing. Email and live chat are always open for our casino's customer service team. Get in touch with us right away if you want to close your account. If you ask, we can set a permanent exclusion across LuckyHour. All of your balances are shown in euros, and you can always see your active limits in your wallet.

Hourly Boost Strategy

Only use the timed boost when the math works out in your favor. Within the hour, look for promotions that add 15 to 30 percent value through free spins, cashback, or multiplier missions. A five-minute head start is recommended. Load your game ahead of time and check the rules. A 20% cashback limit of $50 on a 96% RTP slot machine means that the window needs to be wagered about $250 before it breaks even. Plan for about 250 spins if each one costs $1. Make sure you are ready to verify LuckyHour and that the bonus can be seen in your casino wallet before the first round. A hard session cap and four 15-minute blocks will help you control your exposure. High variance should only be used with a larger buffer and a clear stop rule. Medium volatility should be used for a steady hit frequency with a short timer. Test the local time against the server time, turn on app or SMS alerts, and check the rollover on any bonus again. Keeping track of the time, game, stake amount, number of spins, and net result is important. Stop when the return per $100 falls below a certain level. Choose slots with an RTP of 96% or more and fast spin mode from this short list. Don't play games where the "buy" feature is turned off; it slows down the game.

Plan Example:

From 18:00 to 19:00. Set a goal of $250 in coins to get the most cashback (20%). 250 spins take about 21 minutes if you pay $1 each and each one lasts 5 seconds. Get $50 in cashback, which is worth $40 more. Follow the progress in LuckyHour and check that the credit shows up in the casino's ledger.